Client Relations Specialist

Presentail is looking for a Client Relations Specialist to join our Achrafieh office.

Requirements:

• Proven work experience as a Client Relations Specialist or similar role
• Strong communication and interpersonal skills
• Excellent organizational and time-management abilities
• Ability to build strong relationships with clients
• Knowledge of customer relationship management (CRM) software
• Outstanding problem-solving skills
• Fluency in English, Arabic is a plus

Responsibilities:

• Build and maintain strong relationships with clients
• Act as the main point of contact for client inquiries and requests
• Resolve any client issues or complaints in a timely manner
• Communicate with clients to gather feedback and improve services
• Coordinate with internal teams to ensure client needs are met
• Provide regular reports and updates to management on client satisfaction
• Continuously seek opportunities to upsell or cross-sell additional services to clients
• Stay informed about industry trends and best practices in client relations.