Presentail
Client Relations Specialist
Achrafieh, Beirut, Lebanon - Full Time
Presentail is looking for a Client Relations Specialist to join our Achrafieh office.
Requirements:
- Proven work experience as a Client Relations Specialist or similar role
- Strong communication and interpersonal skills
- Excellent organizational and time-management abilities
- Ability to build strong relationships with clients
- Knowledge of customer relationship management (CRM) software
- Outstanding problem-solving skills
- Fluency in English, Arabic is a plus
Responsibilities:
- Build and maintain strong relationships with clients
- Act as the main point of contact for client inquiries and requests
- Resolve any client issues or complaints in a timely manner
- Communicate with clients to gather feedback and improve services
- Coordinate with internal teams to ensure client needs are met
- Provide regular reports and updates to management on client satisfaction
- Continuously seek opportunities to upsell or cross-sell additional services to clients
- Stay informed about industry trends and best practices in client relations.
