Customer Loyalty Manager

Presentail is looking for a Customer Loyalty Manager to join our Achrafieh office.

Requirements:

• Proven experience in customer service or account management
• Strong communication and interpersonal skills
• Ability to build and maintain relationships with customers
• Familiarity with customer relationship management software
• Strong problem-solving skills
• Excellent organizational skills

Responsibilities:

• Develop and implement strategies to enhance customer loyalty and satisfaction
• Manage customer accounts and address any inquiries or issues in a timely manner
• Collaborate with sales and marketing teams to improve customer retention
• Analyze customer data to identify trends and develop personalized engagement strategies
• Design and execute customer loyalty programs
• Monitor customer feedback and implement improvements based on feedback
• Track key performance indicators related to customer loyalty and satisfaction
• Communicate regularly with customers to ensure their needs are being met

If you're a customer-centric professional with a passion for building relationships and enhancing customer loyalty, we'd love to hear from you!