Technical Support Specialist

Presentail is looking for a Technical Support Specialist to join our Achrafieh office.

Requirements:
- Bachelor's degree in Computer Science or related field
- Proven experience in providing technical support to customers
- Knowledge of computer systems, software, and applications
- Strong problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work well under pressure and meet tight deadlines

Responsibilities:
- Provide technical support to customers via phone, email, or chat
- Troubleshoot and resolve technical issues related to our platform
- Collaborate with the development team to find solutions to complex technical problems
- Document and track customer issues and resolutions
- Stay up-to-date on the latest technologies and industry trends
- Assist in training customers on how to use our platform effectively
- Maintain a positive and professional attitude while assisting customers

If you have a passion for technology and enjoy helping customers solve technical problems, we would love to hear from you!