About Us The Revive Hub is a boutique gym and physiotherapy center that prioritizes personalized training and exceptional client care. We are looking for a proactive and detail-oriented Front Desk Executive to be the face of our brand, providing outstanding customer service while efficiently managing administrative tasks.
Responsibilities: • Greet and welcome clients with a friendly and professional demeanor. • Assist clients with registration, membership packages, and scheduling sessions. • Answer phone calls and respond to client inquiries or concerns effectively. • Proactively call clients to confirm, reschedule, or follow up on sessions. • Operate the point-of-sale system for package purchases and other transactions. • Serve protein shakes and other bar items to clients in an efficient manner. • Manage and update client records in our system accurately. • Handle administrative tasks such as filing, maintaining schedules, and email correspondence. • Coordinate with trainers and physiotherapists to ensure seamless client experiences. • Ensure the reception and bar area are clean, organized, and welcoming. • Provide exceptional customer service, resolving client concerns with professionalism.
Requirements: • Proven experience in a similar role (e.g., front desk receptionist or customer service). • Excellent communication skills in English. • Proficiency in basic computer software (e.g., Microsoft Office, booking systems). • Ability to multi-task and stay organized in a fast-paced environment. • Positive, customer-focused attitude with problem-solving skills.