Customer Success Manager

Presentail is looking for a Customer Success Manager to join our Achrafieh office.

Requirements:

• Proven work experience in customer success or a similar customer-facing role.
• Excellent communication and negotiation skills.
• Ability to build strong relationships with customers.
• Strong problem-solving skills and a proactive approach to finding solutions.
• Experience working with CRM software.
• Bachelor's degree in business administration, marketing, or a related field.

Responsibilities:

• Onboard new customers and provide them with product training.
• Proactively engage with customers to ensure they are satisfied with our services.
• Identify opportunities to upsell or cross-sell additional products or services.
• Handle customer inquiries and resolve any issues or complaints in a timely manner.
• Gather feedback from customers and communicate it to the product development team.
• Collaborate with sales and marketing teams to improve the overall customer experience.
• Monitor customer usage metrics to identify potential churn risks and take proactive steps to prevent customer loss.
• Keep up-to-date with industry trends and best practices in customer success.