Chat Support Specialist

Presentail is looking for a Chat Support Specialist to join our Achrafieh office.

Responsibilities:

• Provide excellent customer service by engaging with customers through live chat to answer inquiries, provide information, troubleshoot issues, and resolve complaints
• Assist customers with orders, tracking shipments, payment processing, and product recommendations
• Utilize company resources to accurately and efficiently address customer needs
• Maintain a positive and professional attitude when interacting with customers
• Collaborate with other team members to ensure consistent and effective customer support

Requirements:

• Proven experience in customer service or support role
• Excellent communication skills, both written and verbal
• Ability to multitask and prioritize tasks in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Proficiency in using chat support tools and software
• Familiarity with e-commerce platforms is a plus

If you are passionate about providing exceptional customer service and have the skills to thrive in a chat support role, we would love to hear from you!