Customer Retention Specialist

Presentail is looking for a Customer Retention Specialist to join our Achrafieh office.

Requirements:

• Proven work experience as a Customer Retention Specialist or similar role.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Ability to handle customer queries and complaints effectively.
• Familiarity with CRM systems and practices.
• A customer-oriented mindset with a passion for delivering exceptional service.

Responsibilities:

• Develop and implement strategies to retain customers and increase loyalty.
• Communicate with customers to understand their needs and concerns.
• Address customer issues promptly and resolve them effectively.
• Analyze customer feedback and data to identify trends and improvement opportunities.
• Collaborate with sales and marketing teams to enhance the customer experience.
• Monitor customer satisfaction levels and take proactive measures to prevent churn.
• Provide feedback and insights to management on customer behavior and preferences.
• Stay updated on industry trends and best practices in customer retention.

If you are a proactive and customer-focused individual with a track record of retaining customers, we would love to hear from you!